Welcome to Our Support System

We are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Resolved Tickets 422 Last 30 Days from Today
Resolved Tickets 1701 Last 90 Days from Today
Resolved Tickets 3179 Last 180 Days from Today

Please note we are handing large number clients within India and outside India. To handle large number of customers we have common terms and conditions to serve better and manage customers/clients well.

Support Terms & Conditions

1) Free Technical Support is provided for 6 months from the delivery date, after expiry you may renew support on renewal page. Technical Support is only for technical related issues like, technical query, error, not found or technical issue. Any basic, normal function/feature not available, that need to be done additionally & customization/additional changes/additional coding work not provided within Technical Support plan, for additional coding work or customization please check point no 6

2) Please know we do not work 24hrs. Our Working Hour 10AM to 7PM IST Monday to Friday only.

3) Please understand we usually do not provide emergency/urgent support as we manage large number of customer query/support.

4) Please know support reply is given within 24/72 hrs or may take extra if testing/checking required by team excluding Saturdays & Sundays.

5) Please know support is not provided if support plan has expired.. As we work with paid developers so we can not provide support for free, but you can renew for additional support within renewal page..

6) If you require customization/additional coding work/management/data entry work then please confirm with dev team by creating a ticket to Modification / Customization department. Because customization/additional work/management/data entry work depending on team/developer availability to work on, extra cost and extra timing.

7) Please know and understand after website expiry if you do not renew within next 10 days, then all website data including email will be automatically deleted by the system as we do not have huge backup to store all huge clients data nor we charge any backup fee to you. So it is your responsibility to download backup to your computer before expiry. (Backup instruction already given in your login details email & also available in the Knowledge Base Article Check Here)

Thank you