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Please note we are handing large number clients within India and outside India. To handle large number of customers we have common terms and conditions to serve better and manage customers/clients well.
Support Terms & Conditions
1) Free support is provided for 6 months from the delivery date, you may renew support for additional support on renewal page. Customization/additional coding work not provided within support plan, for additional coding work or customization please check point no 6
2) Please know we do not work 24hrs. Our Working Hour 10AM to 7PM IST Monday to Friday only.
3) Please understand we usually do not provide emergency/urgent support as we manage large number of customer query/support.
4) Please know support reply is given within 24/72 hrs or may take extra if testing/checking required by team excluding Saturdays & Sundays.
5) Please know after support period expired, we will provide per issue basis support it will be chargeable depending the work/issue size and it will take extra said time.
6) If you require customization/additional coding work/management/data entry work then please confirm with dev team by creating a ticket to Modification / Customization department. Because customization/additional work/management/data entry work depending on team/developer availability to work on, extra cost and extra timing.